Privacy Policy

Effective Date: 04/01/2022
Last Updated: 01/09/2025

Game On K9 Training ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website www.gameonk9training.co.uk or interact with our services, in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU), European Economic Area (EEA), and United Kingdom (UK).

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us

• Your name
• Email address
• Phone number
• Your dog’s name and details
• Any messages or inquiries you send us
   

You provide this information when you:

• Fill out a contact form
• Book a consultation or training session
• Subscribe to our newsletter or updates
   

b. Information We Collect Automatically

When you visit our website, we may automatically collect certain information through cookies or analytics tools, such as:

• IP address
• Browser type and version
• Device type
• Pages you visit
• Time spent on the site
   

You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries or messages
• Schedule and manage training sessions or consultations
• Send you updates, news, or promotional materials (if you opt in)
• Improve the performance and content of our website
• Comply with legal obligations
   

3. Legal Bases for Processing (GDPR)

If you are located in the EU/EEA or UK, we process your personal data only when we have a valid legal basis. These include:

• Your consent
• The performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, provided these do not override your rights and freedoms
   

4. Your Rights Under GDPR

If you are in the EU/EEA or UK, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request the deletion of your personal data (“right to be forgotten”)
• Restrict how we process your data
• Object to processing based on legitimate interests or direct marketing
• Receive your data in a portable, machine-readable format
• Withdraw your consent at any time
   

To exercise any of these rights, please contact us at [your email address]. We may need to verify your identity before processing your request.

5. Data Transfers Outside the EU/EEA

Our business is based in the UK], and if you are located in the EU/EEA or UK, your data may be transferred to and processed in countries outside that region. Where this occurs, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your personal data.

6. Data Retention

We only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymise it.

7. Sharing Your Information

We do not sell or rent your personal data. We only share it in the following cases:

• With trusted service providers who help us operate our website and services (e.g., web hosting, scheduling tools), under confidentiality agreements
• If required to do so by law
• To protect our rights or the safety of others
   

8. Your Rights & Choices (Non-EU Users)

If you are located outside the EU/EEA, you still have certain rights depending on your jurisdiction. You can:

• Request access to your personal data
• Ask us to correct or delete your data
• Opt out of receiving marketing emails at any time by clicking the unsubscribe link or contacting us directly
   

9. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in some regions), and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Cookies and Tracking

We may use cookies to enhance your browsing experience. These may include essential cookies for site functionality and performance cookies to understand how the site is used.

You can manage or disable cookies through your browser settings. EU/EEA visitors may also be presented with a cookie consent banner in compliance with GDPR.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Game On K9 Training
Email: contact@gameonk9training.co.uk
Website: www.gameonk9training.co.uk

If you are located in the EU/EEA or UK and believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority. A list of authorities is available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en